eduMe is the AI-first training platform that’s purpose built for the frontline. eduMe allows global companies including Uber, Hilton, 7-Eleven and Home Depot to create high-impact training in minutes, and deliver it where work already happens - no logins, no new apps, just instant access in your team's language. Backed by learning science and deeply integrated with enterprise tools like Workday and Microsoft Teams, eduMe is trusted by global brands to bring the latest AI developments directly to their frontline. eduMe is a certified Workday partner with Workday Ventures an investor. It has offices in Los Angeles, USA and in London, UK.

We’re looking for a Customer Success Manager to own relationships with our strategic and mid-market clients in the U.S. You’ll serve as a trusted advisor, helping customers unlock the full value of eduMe. From onboarding to expansion, you’ll guide them to success, aligning our platform with their goals and driving measurable outcomes.

You’ll join a global, collaborative, fun-loving, and ambitious team that’s passionate about delivering impact. We operate on a hybrid model, working together in our Playa Vista office three days a week.

What you’ll do:

• Build strong, strategic partnerships with your portfolio of mid-market and strategic customers.
• Understand each client’s business goals, KPIs, and pain points, and align eduMe to support them.
• Lead implementation and onboarding, ensuring customers achieve fast time to value.
• Act as a product expert and advisor, driving adoption of existing and newly released features.
• Regularly analyze usage data to identify opportunities, risks, and areas for growth.
• Partner with Sales to deliver executive business reviews, support renewals, and identify expansion opportunities.
• Be the voice of the customer, advocating internally to influence product development and customer experience.

What you’ll need:

• 3–5 years' experience managing a high-touch portfolio of small to mid-sized accounts.
• Proven success driving product adoption, building champions, and aligning tech to business outcomes.
• Ability to juggle multiple priorities and accounts while maintaining a strategic lens.
• Track record of influencing renewals and expansions through relationship-building and consultative value.
• A customer-first mindset with a passion for problem solving, strategic thinking, and continuous improvement.
• Comfortable operating cross-functionally with Product, Sales, and Leadership teams.

What sets you apart (bonus):

• Experience supporting frontline or deskless workforces, especially in industries like retail, logistics, hospitality, or healthcare
• Familiarity with HR tech, LMS platforms, or internal communication tools
• Experience with data storytelling or building customer-facing decks for QBRs
• Exposure to startups or high-growth environments where you've worn multiple hats
• A passion for enablement, training, or workforce development
• Familiarity with tools we integrate with, such as Workday, MS Teams, or Braze

What we’ll offer you:

• 25 days of paid leave a year, plus federal holidays (37 days total!)
• 100% employer covered healthcare, dental and vision coverage
• Inclusion in the company share option plan - you're a part of the success!
• Flexible working to support you, your life, and those around you
• On top of the above, we offer every employee the chance to spend 6 weeks working from anywhere around the globe, every year
• Use of MacBook when you join
• Excellent paid parental leave for primary and secondary carers
• $650 annual personal learning and education budget
• A bi-annual social budget to spend with your team
• Weekly catered lunch and breakfast, snacks, drinks and massages!
• A 401K retirement plan