Collections Specialist
RoadRunner
About RoadRunner
At RoadRunner, our daily motivation is to accelerate the road to Zero Waste™ while providing maximum value for our customers and our communities. We achieve this through efficient, cost-effective and sustainable waste operations. Our team cares deeply about each other and our planet, and we are dedicated to leveraging technology and innovation to modernize a vital industry with integrity, expertise and a passion for create a future where waste is a problem of the past™.
Technology, artificial intelligence and data-driven strategies are the backbone for our team of waste experts to reliably provide our customers with the most streamlined, cost effective and sustainable waste and recycling services. Since RoadRunner’s creation in 2014, we’ve helped more than 12,000 customer locations achieve an average between 10 - 20% savings on their monthly waste bills while also improving their recycling efficiencies. We’re proud that RoadRunner’s industry-leading model has been recognized by the SEAL Business Sustainability Awards 2023, Pittsburgh Business Times’ Best Place to Work 2022, and Pittsburgh Inno’s 2022 Fire Awards.
Our Glassdoor reviews are fantastic (3.3/5 on 283 reviews), our CEO’s approval rating is 71%, and 67% of our reviewers would recommend working here. Our Indeed ratings have consistently improved as we’ve been expanding our teams (3.4/5 on 79 reviews) and we now have over 13K followers on LinkedIn.
***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa.
**Transparency Pay: $21.64- $24.04 / hour with 5% bonus
Hours for position: Standard working hours EST
Job Summary:
The Collections Specialist plays a critical role in maintaining the financial health of RoadRunner by proactively managing accounts receivable and cultivating positive customer relationships. This position involves direct interaction with customers regarding outstanding balances, as well as close, cross-functional collaboration with internal teams, including Account Management, Finance, and Operations. Additionally, the Collections Specialist will provide crucial support to the Account Management Team on various deliverables essential to the successful onboarding of new customers.
Primary Duties:
- Payment Collection: Proactively engage customers via phone and/or email to collect on past-due invoices and ensure timely receipt of payments'
- Account Monitoring: Monitor and analyze accounts receivable to accurately identify aging balances and prioritize collection efforts for maximum effectiveness.
- Negotiation & Resolution: Professionally negotiate payment plans and calmly resolve customer billing disputes in an empathetic and helpful manner.
- Reporting & Documentation: Accurately document all customer interactions, account details, and the results of collection efforts in the internal collections tracker.
- Daily Reporting: Prepare and report daily on collection activity, accounts receivable status, and forecast updates to management.
- Process Expertise: Develop an in-depth understanding of internal systems and tools specific to the collection of aged receivables and the customer onboarding process.
- Cross-Functional Support: Collaborate effectively with sales, finance, and customer service teams to resolve issues and assist the Account Management Team with new customer onboarding deliverables..
% Travel required: 0
Organizational Relationship:
- Reports To: Collections Team Lead
- Direct Reports: None
- Interacts with: Customers
Skills and Experience:
- Comfort with ambiguity, ability to act without having the whole picture using sound judgment and strong decision-making skills.
- 0-2 years of experience in collections, accounts receivable, or a high-volume customer service/finance role is highly desirable.
- Excellent verbal and written communication skills with the ability to remain professional and empathetic under pressure.
- Highly organized and detail-oriented with a proven ability to prioritize and multi-task a high workload efficiently.
- Passionate about customer service, eager to learn, and coachable with a strong desire to be a collaborative team player.
- Comfortable learning and utilizing various internal collection and reporting systems.
Education:
- Bachelor’s Degree in Finance, Accounting, Economics or Business preferred
Core Values:
- Trust - Have confidence in our team. Have integrity in your actions.
- Care personally about each other - Show compassion, empathy and open-mindedness.
- Be Passionate - Love what you do. Love what we do.
- Embrace challenge - See obstacles as opportunities to learn and grow.
- Be Humble - Stay grounded. Seek feedback. Be curious.
- Be Accountable - Take ownership. Be reliable. Be proactive.
We are excited to consider talented individuals from across the country. However, please note that we currently do not support candidates residing in the following states: Alaska (AK) / Delaware (DE) / Hawaii (HI) / Kansas (KA) / Louisiana (LA) / Maine (ME) / Montana (MT) / Nebraska (NE) / Nevada (NV) / New Mexico (NM) / North Dakota (ND) / South Dakota (SD) / Vermont (VT) / Wyoming (WY) / Puerto Rico
We thank all candidates for their interest in RoadRunner, but we cannot respond to everyone personally. Only those selected for an interview will be contacted. We look forward to reviewing your application!
RoadRunner is an affirmative action and equal opportunity employer and is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. It is the policy of RoadRunner that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of RoadRunner to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. RoadRunner is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship.